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NJ LIVE LIMITED – PRIVACY POLICY
Introduction
Welcome to NJ Live Limited's privacy policy. This privacy policy (sometimes referred to as a
privacy notice or privacy statement) concerns personal data, which is defined as information
concerning any living person (a natural person who hereafter will be called the Data Subject)
that is not already in the public domain.
The UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and
the Privacy and Electronic Communications Regulations (PECR), seek to protect and
enhance the rights of data subjects. These rights cover the safeguarding of personal data,
protection against the unlawful processing of personal data and its storage.
Who we are
NJ Live Limited (company number 04786124), hereafter called NJLive is a full service
creative event production agency, producing events worldwide.
Controller / Processor
When we collect information from you, we may be doing so on our own behalf (in which case
we will be considered a “controller” of your data), or on behalf of an NJLive Client who is
using our services to organise an event and manage other event-related activities (in which
case, the Client will be the “data controller” and NJLive will be considered the “data
processor” of your data). This Privacy Policy applies to all data NJLive is processing but
excludes any third-party software applications that integrate with the NJLive website or
Platform.
Third-party links
The NJLive website may include links to third-party websites, plug-ins and applications.
Clicking on those links or enabling those connections may allow third parties to collect or
share data about you.
We do not control these third-party websites and are not responsible for their privacy
statements. When you leave our website, we encourage you to read the privacy policy of
every website you visit.
1. The data we collect about you
Personal data, or personal information, means any information about an individual from
which that person can be identified. It does not include data where the identity has been
removed (anonymous data).
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We may collect, use, store and transfer different kinds of personal data about you which we
have grouped together as follows:
• Identity Data includes first name, last name, username or similar identifier, title.
• Contact Data includes email address and telephone numbers.
• Financial Data we do not collect via the NJLive Platform or website.
• Transaction Data we do not collect via the NJLive Platform or website.
• Technical Data includes your internet protocol (IP) address, your login data, browser
type and version, time zone setting and location, browser plug-in types and versions,
operating system and other technology on the devices you use to access the NJLive
website and Platform.
• Profile Data includes your username and password, purchases or orders made by you,
your interests, preferences, feedback and any survey responses.
• Usage Data includes information about how you use the NJLive website and Platform.
• Marketing and Communications Data includes information sent to third parties about how
you use our website and services.
We also collect, use and share Aggregated Data such as statistical or demographic data for
any purpose. Aggregated Data could be derived from your personal data but is not
considered personal data in law as this data will not directly or indirectly reveal your identity.
For example, we may aggregate your Usage Data to calculate the percentage of users
accessing a specific event on the NJLive Platform. However, if we combine or connect
Aggregated Data with your personal data so that it can directly or indirectly identify you, we
treat the combined data as personal data which will be used in accordance with this privacy
policy.
Unless advised otherwise NJLive, do not collect any Special Categories of Personal Data
about you. Should this be required for any purpose we will seek your explicit consent in
advance.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract with you,
and you fail to provide that data when requested, we may not be able to perform the contract
we have or are trying to enter into with you (for example, to provide you with services). In
this case, we may have to cancel a service you have with us but we will notify you in
advance.
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2. How is your personal data collected?
We use different methods to collect data from you including:
• Direct interactions. You may give us your identity and contact data by filling in forms or
by corresponding with us by post, phone, email or otherwise. This includes personal data
you provide when you:
• apply for our services;
• create an account on our NJLive Platform;
• enter a competition, promotion or survey; or
• give us feedback or contact us.
• Automated technologies or interactions. As you interact with our website, we will
automatically collect Technical Data about your equipment, browsing actions and
patterns. We collect this personal data by using cookies and server logs and other
similar technologies. We may also receive Technical Data about you if you visit other
websites employing our cookies. Please see our cookie policy for further details.
• Third parties or publicly available sources. We will receive personal data about you
from third parties and public sources as set out below
Technical Data from the following parties:
• analytics providers such as Google based outside the EU;
• search information providers based inside or outside the EU.
• Contact data from our Clients using the NJLive Platform based inside or outside the EU.
3. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use
your personal data in the following circumstances:
• Where we need to perform the contract, we are about to enter into or have entered into
with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your
interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
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Generally, we do not rely on consent as a legal basis for processing your personal data
although we will seek your consent before sending third party direct marketing
communications to you via email or text message. We will also seek your explicit consent if
we need to process any Special Category Personal Data about you. You have the right to
withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your
personal data, and which of the legal bases we rely on to do so. We have also identified
what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on
the specific purpose for which we are using your data. Please contact us if you need details
about the legal basis we are relying on to process your personal data where more than one
option has been identified in the table below.
Purpose/Activity
Type of data
Lawful basis for processing
including basis of legitimate
interest
To register you as a new
customer
(a) Identity
(b) Contact
Performance of a contract with you
To manage our relationship
with you which will include:
(a) Notifying you about
changes to our terms or
privacy policy
(b) Asking you to leave a
review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and
Communications
(a) Performance of a contract with
you
(b) Necessary to comply with a legal
obligation
(c) Necessary for our legitimate
interests (to keep our records
updated and to study how
customers use our services)
To enable you to partake in a
prize draw, competition or
complete a survey
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and
Communications
(a) Performance of a contract with
you
(b) Necessary for our legitimate
interests (to study how customers
use our services, to develop them
and grow our business)
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To administer and protect our
business, website and
Platform (including
troubleshooting, data
analysis, testing, system
maintenance, support,
reporting and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate
interests (for running our business,
provision of administration and IT
services, network security, to
prevent fraud and in the context of a
business reorganisation or group
restructuring exercise)
(b) Necessary to comply with a legal
obligation
To deliver relevant website
content and advertisements
to you and measure or
understand the effectiveness
of the advertising we serve to
you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and
Communications
(f) Technical
Necessary for our legitimate
interests (to study how customers
use our services, to develop them,
to grow our business and to inform
our marketing strategy)
To use data analytics to
improve our website,
services, marketing,
customer relationships and
experiences
(a) Technical
(b) Usage
Necessary for our legitimate
interests (to define types of
customers for our services, to keep
our website updated and relevant,
to develop our business and to
inform our marketing strategy)
Recording medical
information concerning
individuals attending Client
events and our employees
Special categories of
personal data
Explicit consent
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when
websites set or access cookies. If you disable or refuse cookies, please note that some parts
of this website may become inaccessible or not function properly. For more information
about the cookies we use, please see our Cookies Policy.
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Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we
reasonably consider that we need to use it for another reason and that reason is compatible
with the original purpose. If you wish to receive an explanation as to how the processing for
the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will
explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in
compliance with the above rules, where this is required or permitted by law.
4. Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in
the table above.
• Third Parties that contract to use the NJLive Platform.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or
our assets. Alternatively, we may seek to acquire other businesses or merge with them.
If a change happens to our business, then the new owners may use your personal data
in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in
accordance with the law. We do not allow our third-party service providers to use your
personal data for their own purposes and only permit them to process your personal data for
specified purposes and in accordance with our instructions.
5. Data Storage
NJLive retains the majority of its personal data within the UK and the Republic of Ireland.
Where some of our third-party suppliers are located outside the EEA, it is possible that your
data could be processed elsewhere such as in the United States.
6. International transfers
Whenever we transfer your personal data out of the UK, we ensure a similar degree of
protection is afforded to it by ensuring appropriate safeguards are implemented:
• Where we use service providers outside the EEA, we will implement Standard
Contractual Clauses (SCCs) which are approved by the ICO and provide personal data
the same protection it has in the UK and EEA.
Please contact us if you want further information on how we store and process your data.
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7. Data security
We have put in place appropriate security measures to prevent your personal data from
being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In
addition, we limit access to your personal data to those employees, agents, contractors and
other third parties who have a business need to know. They will only process your personal
data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will
notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any legal, regulatory,
tax, accounting or reporting requirements. We may retain your personal data for a longer
period in the event of a complaint or if we reasonably believe there is a prospect of litigation
in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount,
nature and sensitivity of the personal data, the potential risk of harm from unauthorised use
or disclosure of your personal data, the purposes for which we process your personal data
and whether we can achieve those purposes through other means, and the applicable legal,
regulatory, tax, accounting or other requirements.
Details of retention periods for different aspects of your personal data are available in our
Data Management and Retention Policy, which you can request by contacting us.
In some circumstances you can ask us to delete your data: see your legal rights below for
further information.
In some circumstances we will anonymise your personal data (so that it can no longer be
associated with you) for research or statistical purposes, in which case we may use this
information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your
personal data. These are listed as:
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
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• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other
rights). However, we may charge a reasonable fee if your request is clearly unfounded,
repetitive or excessive.
What we may need from you
To access what personal data is held, identification may be required. NJLive will accept the
following forms of ID when information on your personal data is requested: a copy of your
driving licence, passport, birth certificate and a utility bill not older than three months. A
minimum of one piece of photographic ID listed above and a supporting document is
required. If we are dissatisfied with the quality, further information may be sought before
personal data can be released.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us
longer than a month if your request is particularly complex or you have made a number of
requests. In this case, we will notify you and keep you updated.
Contact details
If you have any questions about this privacy policy or other data protection issues you can
contact us using the following: Email: dataprivacy@njlive.co.uk, telephone 020 8995 5166 or
post: NJ Live Ltd Unit 6 Bell Industrial Estate, Cunnington Street, London W4 5HB
You also have the right to make a complaint at any time to the Information Commissioner's
Office (ICO), Wycliffe House, Water Lane, Wilmslow, SK9 5AF. email:
https://ico.org.uk/global/contact-us/email . However, we’d appreciate the chance to deal with
your concerns before you approach the ICO so please contact us in the first instance.
Version 4 Last updated January 2023
